Congratulations!
We're pleased to announce our customer support processes are now ISO9000/2008 certified.
For months now some people have been telling the boss we needed to do this, but the response has always been. "they know how good we are: we don't need a certificate to prove it!" Well, who could argue with that (er, with him)?
But ISO9000 is a quality standard. We could be trivial, and say it proves we can deliver what we claim regarding service quality, but really it's rather different: ISO9000 commits us, not only to auditable, documented processes, but also to a cycle of continuous improvement.
Obviously that's something any good company would do in any case, but keeping our ISO certification current explicitly means we must regularly review our performance, and plan to improve.
It's not carrot and stick, either. We're boastful of the fact our staff have always been highly motivated, and we're especially proud that there's been a real enthusiasm to own the ISO processes and incorporate ISO9000 best-practice into our day-to-day activity.
Truthfully, we're not sure if our customers will perceive a change, yet. But everyone here feels it's strengthening the very best aspects of our corporate culture. It's certainly created a real buzz about striving for excellence in what we do.
To sum it up, we're pleased, but we're also keen to build on the achievement.
