3. My keyboard isn't working...

Your computer keyboard may stop working as a result of hardware or software failure or as a result of losing its connection to your computer.

First, press the key labelled "Num Lock" or the key labelled "Caps Lock" on your keyboard while observing the Num(eric) Lock or Caps Lock LED lights on the keyboard to see if they change from OFF to ON (or vice versa).

If they do, the problem is likely to be software related and should be reported to our helpdesk or your IT support technician.

Otherwise the fault may be hardware or cable related. To ensure your keyboard is properly connected to your computer, follow the keyboard cable through to the computer and unplug it by pulling the keyboard plug out of your computer, then put it back in.

If your keyboard is still not functioning then try connecting a different keyboard to your computer, if one is available. Otherwise, the fault may be related to a computer crash in which case the procedure outlined in FAQ 2. should be followed.

For wireless keyboards, you must check your keyboard batteries first to make sure they are not depleted, a test which can be done by swapping the batteries with a new or working set of similar type if available. An extra complication in some wireless keyboards is their wireless transmitter unit, which is a device plugged into the computer's keyboard or USB port, may be faulty. If the wireless transmitter breaks down or stops working as a result of internal malfunction then press the reset button on the transmitter which is usually a small button on the front or on top of it.

For additional help contact our helpdesk.