11. How do I get rid of a computer virus?
If you have modern and regularly updated anti-virus software installed:
It will usually detect and warn you about the infection before offering you options to either move the detected virus into a quarantine area or remove it completely.
In such cases please make an accurate note of the name of the virus detected and use the options presented and disable the virus before conducting a full virus scan of your computer to make sure that there are no additional hidden viruses in your machine.
For peace of mind, please contact our helpdesk who may be able scan your computer remotely for viruses and arrange to check the status of your anti-viral defence systems to make sure the chance or recurring infection is minimised.
If you don't have anti-virus software installed, or your machine is unusable:
Follow the steps in FAQ 10 immediately. Then contact our helpdesk to arrange for technical help.
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